Refund & Device Policy

Payment, Device & Refund Terms

Last Updated: November 18, 2025

1. Subscription & Access

Saasvista Technologies Pvt Ltd operates on a prepaid subscription model (starting at ₹199/month).

• Immediate Access: Once paid, your gym dashboard is instantly activated.
• No Refunds: Because we provide full access immediately and our pricing is highly affordable, we do not entertain refund requests for "change of mind" or "lack of usage."
• Stop Payment: To cancel your service, simply stop paying the renewal fee. Your account will automatically deactivate at the end of the billing cycle.

2. "Free Rental" Device Policy

To help you get started, we provide the RFID Reader Device at Zero Cost (Free), subject to the following condition:

• First Purchase Requirement: The device is provided free of charge only when you purchase the initial bulk set of Access Cards for your members.
• Ownership: Although the device is free to use, it remains the exclusive property (Rented Asset) of Saasvista Technologies. You do not own the hardware.

3. The 6-Month Inactivity Rule (Mandatory Return)

If your GymVista subscription remains inactive (unpaid) for a continuous period of 6 Months:

• Collection: A GymVista field agent will visit your registered gym address to collect the RFID Device.
• Obligation: You are legally obligated to hand over the device to our agent.
• Condition Check: The agent will inspect the device for physical damage (water damage, burnt circuits, broken casing).

4. Penalty Charges

While the device is free to use, a Penalty Fee will be charged in the following scenarios:

5. Software Cancellations

Since we do not have an automated "Cancel Button" inside the dashboard yet:

• To Cancel: Simply stop making the next month's payment.
• Reactivation: You can reactivate your account anytime within 6 months by paying the pending dues. After 6 months, the account is archived and the device return process initiates.