Frequently Asked Questions
Common Queries
Everything you need to know about the GymVista hardware ecosystem, subscription models, and technical requirements.
Do I own the RFID Device?
No. The RFID Reader is provided on a Hardware-as-a-Service (HaaS) model. It remains the property of Saasvista Technologies Pvt Ltd. It is provided to you to facilitate attendance tracking as long as you have an active subscription.
What if I stop my subscription?
If your account remains inactive or unpaid for 6 months, you are required to return the device to us. If not returned, we reserve the right to remotely permanently disable (block) the device and charge a penalty.
Does the device require Internet?
Yes. The RFID reader needs a stable 2.4GHz Wi-Fi connection to sync data with our Cloudflare-secured servers in real-time. If the internet is down, the device cannot validate card expiry instantly.
Can I set life-time validity for cards?
For security reasons, the maximum validity period you can assign to a member's card is 1 Year. After this period, the card must be renewed in the system. This prevents misuse of old cards.
What is your refund policy?
We provide immediate access to the full software upon payment (starting at ₹199). Therefore, we have a strict No Refund Policy on paid subscriptions, except in cases of double-billing or technical server failures on our end.
Is my member data safe?
Absolutely. We use SSL Pinning in our mobile apps and Cloudflare encryption for our servers. You are the "Data Controller" of your member list, and we act as the "Processor." We do not sell your data.
Is there a mobile app for members?
Yes! Members can download the GymVista app to check their attendance history, view their BMI/Diet plans, and receive notifications. It works on both Android and iOS.
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